Windows hello not working. This fixed the camera app but not Windows Hello.

Windows hello not working Click Accounts. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. Go to Security tab and grant yourself Full Control then delete NGC folder 4. 5. You can do this by going to Mar 20, 2025 · Under Windows Hello Fingerprint, click Set up. My camera stopped working a few days ago. Jan 22, 2018 · Troubleshoot problems with Windows Hello on Surface; Facial Recognition not working for windows 10, version 1709 (please check the marked as answer posts). Dec 20, 2024 · I am setting up a new elitebook. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Hardware issues, system corruption, software conflicts, improper settings, or faulty, outdated, or incompatible drivers are some Nov 11, 2021 · Hello gypsyman58,. If you have a camera cover (usually Lenovo laptops come with it) or any physical obstruction on your device’s camera, it can prevent Windows Hello from working correctly. Follow the on-screen instructions to set up the fingerprint reader. Resolution Perform Clean Installation of Intel® Graphics Drivers in Windows* using Intel Generic Drivers . It says "It's currently unavailableWe couldn't find a camera compatible with Windows Hello Face". However, it presents different issues like Windows Hello not working, Go back not working, widgets not workin Hi, I had a Logitech Brio 4K Stream that had a working Windows Hello authentication in Windows 10, but on a newer computer with Windows 11, this never worked. Jul 29, 2024 · Updating the drivers will also help when Logitech Brio Windows Hello is not working in Windows 11 after an update, as reported by many. Open the Services pane and stop the Biometrics service. Hahn - MSFT | Microsoft Community Support Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . Sep 28, 2022 · 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. Yesterday, I unjoined my PC from the domain. Option 1. - Open Command Prompt as administrator and type sfc /scannow. Fingerprint reader not working on Windows 11: "This option is - Microsoft Community. When I enable the “Unlock with Windows Hello” setting, the usual Hello popup appea Oct 31, 2024 · It looks like windows hello PIN got corrupted . Apr 24, 2020 · Restart the PC and then add PIN in Windows Settings. I have looked up previous forums as this is a fairly common issue. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. Now when I try to set up it repeatedly gives me the same message. Back to Table of Contents . Back to Jan 13, 2025 · Hi, Chris Bruner 74. Sep 23, 2021 · Also Read: How to Get Windows Hello On Any Computer Running Windows 10 Till now, the fourth Windows 11 Insider Preview i. Jul 19, 2024 · Windows Hello is a biometric login feature that lets you use your fingerprint to sign in to your PC. Learn how to troubleshoot Windows Hello not working on Windows 10 by setting up TPM, authorizing PIN login, updating drivers, or updating Windows. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. I understand that you've been having issues with your PIN being consistently incorrect when logging into the Xbox app on your Windows 11 PC, and I understand the inconvenience this has caused you. After installing Windows 11 facial recognition does not work. e. Press the Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows Lock screen, then log in to Windows. I have asked if they are abandoning Windows Hello Face and no response. However, we have noticed that sometimes, Windows Hello ceases to work even when the camera is working fine. If it is not set up, choose Setup and complete set up. Feb 24, 2025 · I recently re-installed my Windows 11 PC. Then I went to Start->account->sign-in options->remove the previous facial Nov 24, 2022 · My machine automatically updated to Windows 11 22H2 10 days ago. 2. In this Aug 17, 2019 · Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. The camera actually works properly. To learn more, see Restore or reset Surface for Windows 10. Mar 1, 2024 · Several factors may contribute to Windows Hello Face Recognition not working in Windows 11. " Current situation: 1. Sep 12, 2018 · Windows Hello not working at startup After the most recent update Windows Hello no longer works when I start up my Surface Book. Apr 4, 2024 · This is because my Windows Hello facial recognition simply stopped working from one day to another couple months back (about 6). After resetting, try setting up Windows Hello again. Go to. If you can't proceed to next method. We determine that there may be some issues with the configuration information about Windows Hello (biometric services and caching of PINs). 1. May 19, 2023 · My camera is not working in the Windows* Hello Face application. The fingerprint scanner glows green, but when I swipe my finger I get this May 26, 2024 · Windows Hello is a secure and convenient way to log into your Windows computer. May I please know the make and model of your device? Type msinfo in the search bar on the taskbar and click enter. I now have to type my passcode every time. I can still make use of the camera without Windows Hello, but it is frustrating that something that Windows claims as a feature doesn't work with a camera that is supposed to support the feature. msc to open services, select windows biometric services from the left column, right-click it and click Stop. Jan 9, 2025 · In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. An important part of making it secure is that facial recognition needs to be confident that the face it's seeing in the camera is a live person and not a photograph or other image. Sep 7, 2023 · Hi folks,Something frustrating has happened to windows hello. Jul 5, 2016 · Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. Enable "Turn on convenience PIN sign-in" using Group Policy. If you really like this "retry" feature, you can express your design and ideas to the development team through the Feedback Center (WIN+F). Aug 2, 2024 · I purchased the webcam mainly for Windows Hello because it I like the feature on my Lenovo Thinkpad (using its built-in camera). Learn six ways to troubleshoot and fix the common issues with Windows Hello, such as updating or reinstalling the biometrics driver, deleting and re-registering your fingerprint, and editing the registry. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Dec 31, 2024 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. it says windows hello is preventing some options from being show as well as face and finger print recognition are not available on this device. My webcam works. The solutions include resetting Windows Hello, checking biometric devices, and creating a new local administrator account. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Locate the Ngc folder and delete it, after that restart the computer and try to reconfigure the Windows Hello input methods. There are other times which it will not work properly, as a reminder that it is not for daily use. Last night suddently it stopped working, I did not download any update or did any changes to the computer. Select Windows Hello PIN. Fixes For Windows Hello Fingerprint Not Working In Windows 10. Select Windows Components and open Biometrics. I can't seem to add Windows hello to the camera's privacy settings. Run Hardware & Devices troubleshooter. Sep 16, 2023 · Usually, this problem is caused by corrupted files on Windows or corruption on a Windows Update. 5 and 4. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Enabling Windows Hello Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. and run the troubleshooter for Windows Hello or Biometric devices. I have a Dell Latitude 9510. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. There are several causes that make Windows Hello stop working on Windows 10. msc and press Launch Windows Settings 10 app. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. Press the Win + X keys, and then choose Settings. Close. It worked great until about 2 weeks ago. build 22000. However, I sign into Windows using a domain account, not a local or Microsoft account. I continually received the message that it is trying to find me - it didn't say it didn't recognise me, just it couldn't find me. This is the problem. 1 Uninstall the feature. Do they all say "not available", or what happened, in what way are they not working? If they all say "not available", go to Settings > Accounts > Access Work or School, see if you have a work/school email listed there. I've tried various methods to get it working again; some suggested by forums and have had no such luck. If there is anything not clear, please do not hesitate to let me know. How do I fix it? ***Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in*** Oct 21, 2024 · Hello, this is Emily. Thank you for sharing your concern with us today and we hope that all is well. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. As an engineer I first define the problem and what the issue is and then I fix it. This just started happening after the most recent Microsoft update. Jan 30, 2022 · So i just bought a new HP Omen laptop and the only thing not working is the windows hello facial recognition, it seems to be an issue with windows 11 as the camera works fine, I talked to HP support and they informed me that it was not the device as its the same compatible device they use in all there laptops, so i was hoping someone here had May 7, 2022 · I have an HP envy x360 13-ag0002la Laptop and windows hello facial recognition do not work on windows 11. One user had to reset their Windows due to issue that were caused after the Anniversary Update. Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. This fixed the camera app but not Windows Hello. I removed my face data from Windows Hello and tried to set it up again. Jan 10, 2025 · My Windows Hello stopped working as well. Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. Restart your PC and try to add a Windows Hello PIN again. To resolve this, try a fresh start. Aug 28, 2023 · The camera works fine for Hello on my Windows 10 and my wife's Windows 11 laptops. a. Oct 16, 2020 · The Microsoft Surface Pro, Surface Book and Windows 10 PCs have fingerprint scanners and cameras built in; plus, they are compatible with Windows Hello. Here are steps for fixing Windows Hello: 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Aug 27, 2024 · Under “Facial recognition (Windows Hello)”, click “Remove” and then set it up again. The same goes for Windows Hello. Hence, apply the following steps to resolve it quickly on your PC. . Mar 6, 2022 · The Face Driver folder in My PC > Local Disk C > Windows > System 32 > WinBioPlugins > Face Driver file in not visible on my Acer Nitro 5 , due to this i cant use windows hello option , my laptop is currently running windows 11 home , please help me if u can. Check if any Windows Update is pending or not. Aug 31, 2022 · Windows Hello sometimes doesn't want to cooperate, but with these tips, you can get back into logging in with biometrics once more. Fix 3. Then select Start > Settings > Accounts > Sign-in options > Windows Hello PIN, and select I forgot my PIN. All greek to me. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. I setup my PIN and they were working. I tried all possible solutions: firmware upgrade/downgrade/driver installs, remove Windows Hello, change drivers to standard Windows drivers, Jul 6, 2024 · Using your Windows 11/10 laptop or tablet’s built-in webcam, Windows Hello uses facial recognition to get you in and working in under two seconds. Jan 16, 2025 · Hello is working ok as I use the PIN with google. Nov 21, 2022 · 6. Try using the Registry editor, follow the steps below:. The driver installed for my camera under "imaging devices" in device manager is the same version as the laptop it works on. Method 2: Using Group policy settings if you have Windows 10 Pro installed. 4. Click on it. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. If Windows Hello Face is installed, hit the Uninstall option and reinstall the feature. still the same outcome Jan 2, 2025 · 2) Reset Windows Hello settings: Open Settings, select Accounts > Sign-in Options, and under Windows Hello Facial Recognition, select Delete. Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. 8. We have mentioned couple of community threads below for your information. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. If you are on Windows 10 Pro edition, you can change the group policy settings to enable PIN sign-in option for all users. "We couldn't find a camera compatible with Windows Hello Face. Apr 8, 2023 · Thanks John. Jul 23, 2021 · The fix is actually very simple to get Windows Hello working again. Emojis Explained. 20 minutes later it stopped working. I'm Greg, a volunteer installation specialist and 8 year WIndows MVP here to help you. Please refer to the following steps . Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. Reconfigure Windows Hello. 3) Check the Windows Biometrics service: Press Windows Logo Key + R to open the Run dialog box, type services. iPhone Help. I will attach the System Information as requested, an I hope this will help you. 8 for Windows 11 for x64 (#KB5009469). Go to Start > Settings > Accounts > Sign-in options 2. 6. Uninstall/reinstall the Windows Hello feature 3. Consider manually retrying. Therefore, you will need to transition from a Feb 13, 2017 · Find your Windows Hello driver, right-click on it, and select Remove driver software… Restart your computer On the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved . Scan Your System Files for Errors. We're happy to help. Press Win+R to open the Run dialog box, type services. Run Windows Hello troubleshooter May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. Here are some troubleshooting options: 1. Press Win + R to open the Run dialog box. Mar 10, 2023 · Windows Hello is a feature that allows users to log in with biometric or image scans. In addition, there are third-party products that add Windows Hello to older Windows 10 devices which may not have the latest hardware support. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. Dec 8, 2019 · After the recent update on my Surface pro 7 Windows Hello Face not working and its saying "Couldn't turn on the camera, please sign in with your pin" I have the exact same problem, I did reboot it, holding volume and pressing / releasing power button thinking the cameras might not be turned on but they were so no sure where to take it now? After the last update, my Windows Hello Face login stopped working. This is really frustrating. Your Sincerely. To do this, sign in with your password. You can use this procedure to repair the Windows files and reset the Windows Update components. Welcome to Microsoft Office Community Forum. Before I re-installed Windows, Hello (face) was working fine. Type regedit and Sep 24, 2020 · Since Windows 10 Update 1607 came out, Windows no longer accepts Windows Hello to work on the domain level due to security issues. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". Dec 11, 2019 · If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function. If the fingerprint sign-in option was not available, run Windows I would say that about half the times it stops working, the lock screen also flashes. Something may have caused it to be turned off or otherwise fail. Click on the windows key > search and open Device Manager > find the camera driver > Update. any solutions? I already installed the latest drivers from the Dell website. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. 100 got launched to insiders. You can check for the updates from Windows Update in the Settings application, if your Windows it's up to date, now we can proceed. myki). Should I check the Group Policy on my Domain How to set up Windows Hello face login? Set up Video. NET Framework 3. Jul 11, 2023 · Restart your computer and check if the Windows Hello stopped working in Windows 11 problem is fixed. To resolve this, try a Fresh Start. We understand that you are trying to go back in logging in using the PIN option and is unable to because you are getting this option. I am curious as to how I can enable it. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. Please Jan 17, 2025 · Based on your feedback, you are experiencing an issue with the Intel RealSense F200 camera not working with Windows Hello on Windows 24H2. Sep 6, 2024 · - To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. After that, you will see that a Set up button appears in Windows Hello Jan 21, 2019 · Windows Hello not working Hi all, I've been using my Surface 4 for a while and never had any problem with Microsoft Hello. Nov 8, 2024 · Hello, I have a Lenovo thinkpad running windows 11. Jan 10, 2022 · About 4 days ago, the facial recognition sign-in stops working on my Surface pro 8, which I just bought on November 2021. The pin works but not facial or fingerprint recognition. Everytime I try Oct 9, 2023 · still the same, Windows Hello not working after waking up. Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. I used to have a pin set up for pc log in. Run Windows Hello troubleshooter Aug 14, 2023 · Windows 11. I have a Surface Laptop 3 with AMD and the face login worked flawlessly until now. If it is set up, choose "Remove this sign-in option". The machine supports fingerprint reading via Windows Hello and I use it for login and to authenticate in various applications (e. Thank you for your feedback. Remove the Camera Cover. We have verified that it is not a hardware issue because Hello works with their local . I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. I am on 24H2 with latest updates. 8 Ways to Fix the Windows PIN Not Working in Windows 10 & 11. Free Movie Streaming. Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. To resolve this: 1. Restart your PC. We have many users that utilize Windows Hello with their domain accounts. under “Windows Hello Facial Recognition” and reset the facial recognition. I use a desktop and I have not been able to use Windows Hello Face for a long time! I'm a windows insider and I've been sending thorough feedback to MS EVERY week and they have not done ANYTHING about it. Nov 3, 2023 · This will help Windows to recognize you no matter wearing glasses on or not. I'm running an Hello, My computer seemed to randomly stop recognizing me with the camera when signing in through windows hello. The method is as follows. since my laptop doesn't have a local group policy editor how can i fix this issue Jun 26, 2023 · Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. Please post back with the result for further assistance. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. No frame to see. Still doesn't work. Method 2. But, Windows facial recognition worked just fine with Windows 10. Yes, once set up, Windows Hello works offline as it stores facial data locally on your device. Mar 13, 2024 · Troubleshoot Hardware: Use the Windows built-in troubleshooter for hardware. I've installed the driver several times. Welcome to the Microsoft community. I get two messages: 1. I locked and unlocked my PC about a dozen times. I rejoined. Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. Oct 3, 2022 · still the same, Windows Hello not working after waking up. Some of the most prevalent causes include: Outdated or Incompatible Drivers: Using outdated or incompatible drivers for the camera or facial recognition hardware can prevent Windows Hello from recognizing faces properly in Windows 11. Most methods came from windows forums. I am asked to input my pin which i do, and then I just get the message "Sorry something went wrong, couldnt turn on the camera, make sure its working properly" I have confirmed that the camera is working to take photos. Since then Windows Hello facial recognition does not work' I recently updated my pc to windows 20h2 version and facing a problem regarding windows hello pin. Settings > Update & Security > Troubleshoot > Additional troubleshooters. Jul 17, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. After the reset, Windows Hello is no longer available to them with their domain account. The camera works, i can see the IR camera is active when i attempt to set up Windows Hello (through my smartphone camera). Avoiding Scams. I am also unable to reset/setup windows hello now as when I go to add my face a blank white space shows up where the camera imagae is supposed to which means the camera is not being activated Dec 1, 2023 · Windows Hello Setup: Try to set up Windows Hello in a freshly rebooted state, without any other applications running. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. Select [Facial recognition (Windows Hello)] ③, then click [Remove] ④, the face sign-in option will be removed. Nov 17, 2023 · Hi, I am Dave, I will help you with this. - Try creating a new user account on your computer and see if Windows Hello works with the new account. Apr 30, 2018 · I have just bought a new Surface Book, completed all the updates to v 1709 and I have tried to set up Windows Hello. Any solutions? I've already tried using System File Checker, there were no issues found. Help please. It happened recently after a windows update. I cannot even follow the above conversation. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Check your device's specifications in the user guide. 1-Right-Click on Start then click on Windows Terminal (admin) 2- Type these commands. Apr 10, 2024 · Hi all, hoping someone can help. 1 for Windows 11, version 23H2 for x64 (KB5042099) Feb 13, 2022 · Press Windows + X key at the same time and launch Device Manager > Locate the Hello and webcam drivers individually and right-click on each of them and select Remove driver > Repeat the removal with all Windows Hello related drivers and then reboot your PC > Once done, open Device Manager, and click Action > Scan for hardware changes, the Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. You could try a few troubleshooting steps below and see if it helps. If the above 2 methods fail to resolve Windows Hello not working on Windows 11, you can try resetting the facial recognition settings. Nov 22, 2024 · Windows Hello for Business uses smart-card based authentication for many operations. Jan 3, 2023 · Here are all possible fixes working for Hello Face recognition, based on helping in many of these cases. Nov 2, 2022 · Windows Hello Unavailable for Domain Managed Account but working for local account My new company-owned laptop does not have the option to sign in using Windows Hello -- Fingerprint, Pin and Facial Recognition are all unavailable. Since then my windows hello sign in not working. Regarding the automatic retry option, unfortunately, Windows Hello itself does not support this feature. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. This type of authentication has special guidelines when using a non-Microsoft CA for certificate issuance, some of which apply to the domain controllers. The link below is a good reference on everything that needs to be done to set your domain and forest up for Windows Hello for Business: learn Feb 3, 2023 · · Setup biometrics/fingerprint setup or test it again, it should work. Jan 31, 2025 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. It has an IR camera. Click on Windows Hello PIN and then "I forgot my PIN". This can help determine if the problem is specific to your user profile. By Shan Windows 11: We Couldn't Find A Camera Compatible With Windows Hello Face On Windows 11, Fix Windows Hello Facial Recognition Not Working Windows 11Link: http However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. Dec 1, 2024 · It now says Windows Hello options are not available. When I was on Windows 10, it worked perfectly fine. Today, I did a clean installation of Windows 11, but the facial say that "I don't have a compatible camera". look for NGC folder then right click on it and select properties . Jan 30, 2020 · What should I do to get windows hello working again? Thanks. I have reset the Hello access, new recognition pics and fingerprint but still doesnt Aug 30, 2018 · Hi Mark. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model How To Fix Windows 11 Fingerprint Not Working. It also works with more than a dozen apps like I am trying to get WHfB working -- Windows Face, Pin and fingerprint all show NOT AVAILABLE in my sign-in options. What causes Windows Hello to stop working? Most of Windows 10 errors can be associated with multiple different causes. Seems like they are locked out in this case. - If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. Reset your PIN: Go to Settings > Accounts > Sign-in options. I had Face and PIN available. The option to add a finger or remove the fingerprint are greyed out and not clickable. Click Accounts and select Sign-In options. The best first option would be to go to the support page for your laptop on the Lenovo website, then from there, download and manually re-install the version of Fingerprint scanner drivers they provide and while there, check for any BIOS update that may be available and not installed on your laptop. Press Windows key + R key together from the keyboard. Jul 14, 2022 · Hello. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Oct 24, 2023 · Windows 11 now requires users to sign in to Windows Hello using a Microsoft account on the device to enhance security. To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. Troubleshoot problems with Windows Hello - Microsoft Support Mar 4, 2022 · On the other hand on my Windows 10 Home desktop the integration with Windows Hello seems not to be working. Dec 4, 2024 · This has been asked about 1,000 times. As stated, it was working fine before I reinstalled. Based on the description provided, it seems that you are unable to use the Windows Hello PIN or FingerPrint Sign-in Option on the Lock screen. Thanks for your help Windows Hello is a fast, secure, way to sign in to your Microsoft Windows device, and facial recognition makes it even easier. If you are experiencing the reported problem on computers that have been set up for an organization (e. Press Windows key+R to open Run window. Additional info: for Windows Hello, I only use the fingerprint reader. CAD software and Rendering, yes. Restore or reset your PC. Apparently, Windows Hello is not enabled by default for domain accounts. g. This has stopped working and now every time I try to interact with windows hello it Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. Feb 3, 2018 · Now my computer will not let me sign in using my face. Step 1: Check if doesn't have any corrupt files on the windows. 3. Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. Thanks for choosing Microsoft Community. To open the utility, type or copy-paste this code and then hit Enter. However, I'm afraid the methods did not work. Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. Dec 18, 2023 · Workarounds–. Follow the instructions to reset your PIN. Follow these steps to remove the camera cover: 1. To do so, follow the steps below: Step 1. If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Dec 5, 2020 · Before to try some solutions try updating your Windows 10 to the latest version. Oct 6, 2024 · In your description, you are unable to set up Windows Hello. May 25, 2022 · So, I'm running into an issue where if I sign into Windows 10 21H2 with the "Windows Hello" PIN which Microsoft has you set up, I cannot access a network share from a different device onto my device, but I can still access another device, from my device. Post a screenshot of the resulting dialog box. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons Jun 1, 2020 · Fix-1 Disable and Enable Webcam-Disabling and enabling the webcam device has worked out for many users facing similar issues. Windows Hello for Business must now be set up for domain access. 9 Ways to Fix Windows Hello Fingerprint Recognition Sep 29, 2023 · Is Windows 10 not letting you in, even if you enter the right PIN? Here's how to fix it. See if the problem is Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. I searched and saw other people saying they are having this problem, and I tried the suggestions in this post which were unsuccessful. I removed a driver under "biometrics" in device manager as instructed on one of the answers. If the Windows Hello system files got corrupted, that could explain why the system says your camera is incompatible with Windows Hello Face. You should not have to do them all before one works, but please do them in order and don't skip May 22, 2024 · I am not a Windows friendly person. May 31, 2021 · Search for Windows Hello Face and install the feature on your machine. Jun 20, 2023 · My facial recognition stopped working on my Lenovo Yoga 7i laptop. Fingerprint sensor is not responsive Oct 19, 2024 · I went through the Windows 11 set on my new Envy 360 laptop, successfully created a Windows Hello recognition, but it will not recognize me on sign in. My Windows Hello ( Fingerprint/Face Recognition) has stopped working after I changed my user account to administrator. ChatGPT. Click on Computer Configuration and open Administrative Templates. I looked for a solution online and based on an answer on this website added a file in the registry. still the same outcome Jul 2, 2022 · If nothing truly does work then we can always wipe the drive to do a gold standard Clean Install, which is a vastly better install than a reset because it wipes everything off the drive to lay down the latest Windows that could not have any pre-existing conditions: Jan 20, 2018 · Hi Troy. Note: To use face recognition, If Windows Hello will not work after performing all other steps, please Sep 14, 2019 · lately I updated my windows 10 home and now my fingerprint sign in is not working anymore. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Jun 13, 2020 · If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. It was working totally fine before. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. Ever since I got my Galaxy Book2 Pro laptop (i7, 16GB) I've used the fingerprint scanner to log in to Windows 11 (Windows Hello) Now for some unknown reason, it is not working for login - the scanner still clearly works, but when I put my finger on it to login, it sa Jan 11, 2024 · According to your description, your computer's windows hello cannot recognize your face, you can reset your windows hello. Removed and re-added the Windows Hello Face optional feature several times Apr 29, 2021 · When the laptop lid is closed, Windows does not allow the Windows Hello smiley :) icon to respond to this login option as Windows knows the internal web camera is unabilable but it can not detect that the external web camera is still available and can be used instead. Try removing existing face recognition configuration and then set it up again. I spent 4 hours with a Windows specialist on line and he never got it to work. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you. The MSI is starting Jul 11, 2021 · Windows Hello not working on administrator account maybe the built-in Administrator is not meant to be used as an operating account, only for emergencies to be unhidden to perform rescue or test operations. If this is the first time Hello Face is not working on your computer, reboot your computer. To use Windows Hello facial recognition, an IR sensor is required. It gives me the following: Couldn't turn on the camera. Reset the Hello Facial Recognition Settings. Sometimes system updates can overwrite the drivers for certain devices. Here's what you need to do: Type "Device Manager" into Search (Start Menu or Search icon) Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. After update KB5048685 Windows Hello stopped working. You will see Sign-in Options on the left side. Run Windows 10 Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Not all Windows Hello for Business deployment types require these configurations. any solutions? I already installed the latest drivers from the Lenovo website. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. Navigate to below path and delete NGC folder . Getting the latest driver, checking for possible updates, and adding a new fingerprint are all viable solutions that might make fingerprints work in Windows 11. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Facebook Help. After rebooting, check if the problem is solved or not. Also web-sign-in does not work, since the pop-up windows did not appear. Remove facial recognition. Type Jan 4, 2025 · A user reports a problem with Windows Hello authentication methods and gets a Microsoft agent's reply with possible solutions. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. The camera seems to not be even working. I followed all of the instructions in the troubleshooter and still nothing. What if my camera is working but Windows Hello isn't? Verify if your camera supports Windows Hello. Open the Run dialog box by pressing the Windows key and the R key together. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. Clean Fingerprint Scanner Oct 18, 2024 · 8. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Aug 16, 2024 · Hello, John Hendricks1. Install updates manually. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. I have checked everything on the troubleshooting list, changed the lighting, checked the IR driver. Pres Windows key, type gpedit, and press Enter. My camera works when I open the camera app, but when I try to set up facial recognition (windows hello), but when I try to set up with "improve recognition" I get the message that Sorry Something Has Gone Wrong, couldn't turn on the camera make sure it's working properly. Well that is gone now and still no facial recognition. I wasn't able to log-in using Windows Hello and the camera app wasn't working either. Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. xulmjs rrwchhk nnensh fff pdstb jii hwjojk jec fgw wztnzz rlopu byaprf neqft adx bkucc